Who we are
Tsawwassen.ca is a local website about homes and life in Tsawwassen, operated by 0900794 B.C. Ltd., a British Columbia company run by Pete Van Straaten. The real estate side (the House Price Report, Pinpoint Price Analyses, showings and advice) is provided by Mike Van Straaten, REALTOR® · Delta Real Estate Team · RE/MAX City Realty. Tsawwassen Monthly, the print guide, is published by Tsawwassen.ca.
When we say "we", we mean 0900794 B.C. Ltd. (Tsawwassen.ca), and Mike for the real estate side. We follow British Columbia's Personal Information Protection Act (PIPA) and, where it applies, Canada's PIPEDA. Pete is responsible for privacy at Tsawwassen.ca; you can reach him at hello@tsawwassen.ca.
Because Mike is a licensed REALTOR®, information about a real estate deal he's involved in (an offer, a listing, a showing) is also handled under his brokerage's rules and BC's real estate regulations, which require some records to be kept.
What we collect
What you give us
- Your email address, to sign in, get the House Price Report, alerts or a guide. Your name and phone number if you give them.
- Homes you add: the address, and any details you share (bedrooms, condition, updates, a suite, when you might move).
- Photos you upload of your home, for a Pinpoint or a Room-by-Room Review.
- What you tell us about yourself on the site: your status (looking to buy, thinking of selling), your answers in a guide (like Find your fit or the downsizing questions), notes on homes, and anything in "About me".
- Messages you send: questions, tour and showing requests, replies to our emails, texts and calls.
- For businesses advertising in Tsawwassen Monthly: the business's contact and billing details, and its ad.
What we see when you use the site
- When you're signed in: the homes you look at, save, hide or tour, your saved searches and alerts, and which alert emails we've sent you.
- Whether our emails reached you, and any replies.
- Basic technical details our host records for every website visit, like your IP address, browser and the pages requested, kept briefly for security and to fix problems.
What we get from elsewhere
- Listing and sold data from the MLS® (see below), and public property records.
- Mike's Google reviews, which we show on the site.
We don't ask for, and don't want, things like your SIN, banking details or anything about your health.
How we use it
- To run your account and send you what you asked for: the House Price Report, alerts, guides, Pinpoints and replies.
- To pick the homes and next steps on your homepage, and to show your own home's numbers.
- For Mike to answer you, prepare a Pinpoint or Room-by-Room Review, set up showings and help if you buy or sell.
- To follow up, now and then, in a short email from Mike (you can stop these at any time).
- To see, in totals, how the site is used, so we can make it better.
- To keep the site secure and meet our legal and real estate record-keeping duties.
We don't make decisions about you automatically. A Pinpoint's first range is drafted by software from recent sales; Mike reviews it before it's final.
The services we use
These companies handle personal information for us. Each is bound to use it only to provide its service to us.
| Service | What it does | What it gets |
|---|---|---|
| Vercel | Hosts the websiteRequests to the site, including your IP address and browser | Requests to the site, including your IP address and browser |
| Supabase | Our database, sign-in and file storageYour account, everything you save, and photos you upload | Your account, everything you save, and photos you upload |
| Resend | Sends our emails and receives repliesYour email address and the emails we exchange | Your email address and the emails we exchange |
| Google Workspace | Our own inboxes (mike@, pete@, hello@)Emails you send us and our replies | Emails you send us and our replies |
| Quo | Our business phone line for calls and textsYour phone number, name, what you asked us, and our calls and texts | Your phone number, name, what you asked us, and our calls and texts |
| Mapbox | The mapsThe map areas and addresses you look up | The map areas and addresses you look up |
| Google Maps Platform | Street View photos and drive timesAddresses or places you look up | Addresses or places you look up |
| Anthropic and OpenAI | Help draft a first version of a Pinpoint from sales data and your answers, and transcribe Mike's voice notesYour home's address and details and your answers. Their business terms don't let them train on it | Your home's address and details and your answers. Their business terms don't let them train on it |
| PostHog | Shows us how the site is used (visits, clicks, session replays with typing hidden)Pages visited and clicks; your account ID and email once you're signed in | Pages visited and clicks; your account ID and email once you're signed in |
| Meta (Facebook) | Our ads on Facebook and InstagramPages you visit here; when you sign up or ask Mike something, that it happened and your email, hashed | Pages you visit here; when you sign up or ask Mike something, that it happened and your email, hashed |
| Inngest | Times our scheduled emails and alertsWhich email to send to whom, and when | Which email to send to whom, and when |
| Stripe | Payments, for businesses advertising in Tsawwassen Monthly onlyThe business's billing details. Homeowners and buyers never pay us | The business's billing details. Homeowners and buyers never pay us |
Emails, texts and calls
We follow Canada's anti-spam law (CASL). We only email you if you signed up, asked us for something, or have a real estate relationship with Mike, and only about what you'd expect.
- Listing alerts come from Tsawwassen.ca; replies go to Mike. Each has a link to change or stop them, and one to stop all alerts.
- Follow-ups come from Mike, as short personal notes. Reply "stop" to any of them and they end.
- Every marketing email shows our mailing address and a way to unsubscribe, which we honour within 10 business days (usually right away).
- If you call or text our line, it's logged with your contact so Mike has the context. If a call is recorded, you'll be told at the start.
Listing and sold data
Listings come from the MLS® Reciprocity program of the Greater Vancouver REALTORS®. Sold prices and listing history are shown only to people who sign in and accept the board's terms (a VOW), as the board's rules require. We keep a record that you accepted, and when. The board's rules don't let us share that data outside the site.
Listings show only what sellers agreed to publish. If you're selling and something about your home shows that shouldn't, tell us and we'll fix it.
Where it's stored
Some of the services above store information in the United States as well as Canada, so it may be subject to the laws of those countries. We pick services with strong security and contracts that limit what they can do with it.
How long we keep it
- Your account and what you've saved: until you delete your account.
- Messages, Pinpoints and notes about your home: while we're helping you, then up to seven years, because real estate records have to be kept.
- If you unsubscribe, we keep your email on a do-not-email list so we never email you again by mistake.
- Technical logs: a few weeks.
Your choices
- See or change it: most of it is in your account (Your homes, Saved, Alerts and About me). For a copy of everything we hold about you, email hello@tsawwassen.ca.
- Stop emails: the unsubscribe link in any email, a reply of "stop", or your alerts.
- Delete your account: email hello@tsawwassen.ca and we'll delete it and what you've saved, keeping only what the law requires.
- Withdraw consent at any time, for anything we do with your consent.
We answer within 30 days. If you're not happy with how we've handled your information, tell us first; you can also contact the Office of the Information and Privacy Commissioner for BC.
Keeping it safe
Sign-in uses one-time codes, so there's no password to steal. Your homes, photos and reports are private to your account and to us; photos are stored privately and shown only through short-lived links. Only Mike and Pete can open admin. If something ever went wrong that put your information at risk, we'd tell you and the Privacy Commissioner as the law requires.
The site is meant for adults, and we don't knowingly collect information from children.
Changes and contact
If we change how we handle your information, we'll update this page and the date at the top. For a big change, we'll email you first.
Questions, a copy of your information, or to delete your account: hello@tsawwassen.ca.
